Privacy Policy
At b999, we treat the collection, use, and protection of your information with the utmost seriousness. This policy explains in detail how your personal data remains safe with us.
Important Notice: This privacy policy was last reviewed and updated in June 2025. By creating an account or continuing to use b999, you are considered to have accepted the terms of this policy.
1 Introduction and Overview
b999 is an online entertainment and betting platform operated for users in Bangladesh. Protecting your privacy is part of our responsibility. This privacy policy explains what types of information b999 collects, why it is collected, how it is stored, and the circumstances under which it may be shared with third parties.
This policy applies to b999's website, mobile application, and all related services. We ask that you read this policy in full and carefully. Before you start using the platform, you should also read our Terms and Conditions, which outline the overall framework for using our services.
b999 follows industry-standard technical and administrative measures to protect user data. However, no transmission of information over the internet is entirely without risk, so we advise you to remain aware and cautious.
2 What Information We Collect
During the process of creating an account and using our services on b999, we collect various types of information. This information falls into two main categories:
2.1 Information You Provide Directly
This includes information you give us yourself during registration and account management:
- Full name and date of birth (for age verification — the platform is for users aged 21 and above)
- Username and password
- Mobile number and email address
- Bank account or mobile banking number (bKash, Nagad, Rocket) — solely for processing deposits and withdrawals
- National ID card or other identity document details (where identity verification is required)
- Any information provided when contacting customer support
2.2 Automatically Collected Information
When you use b999, certain technical information is collected automatically:
- Device type, operating system, and browser information
- IP address and general connection location
- Time spent on the platform, pages visited, and navigation patterns
- Game and betting activity logs
- Information collected through cookies and similar tracking technologies
3 Purpose of Using Your Information
b999 uses collected information only for specific and legitimate purposes. The table below clearly sets out the reason for using each type of information:
| Type of Information | Purpose of Use |
|---|---|
| Name, date of birth | Age verification (21+) and account identity confirmation |
| Mobile number and email | OTP verification, security alerts, and sending important updates |
| Payment information | Processing deposits (minimum ৳300) and withdrawals (minimum ৳1,000) |
| IP address | Fraud prevention and security monitoring |
| Game and betting logs | Implementing responsible gaming policy and determining VIP benefits |
| Cookie data | Session management and improving user experience |
Your information will not be used for any purpose beyond those listed above. There is a specific reason for collecting each piece of information, and once that need is met or the specified retention period has passed, the information is securely deleted or deactivated.
4 Information Storage and Security
b999 applies multiple layers of technical and administrative measures to protect your information:
4.1 Technical Safeguards
- SSL/TLS encryption: All data exchanged through the website and app is transmitted via encrypted channels.
- Password hashing: Your password is not stored directly — it is kept as a cryptographic hash.
- Firewalls and intrusion prevention systems remain active at all times.
- Payment information is never stored in full on b999's servers — only the portion needed to complete a transaction is used.
4.2 Administrative Safeguards
- Only authorised staff are granted access to the information needed for their specific role.
- Staff receive regular privacy and security training.
- Agreements with third-party service providers include data protection clauses.
4.3 Data Retention Period
Information for active accounts is retained while the account remains open. When an account is closed or becomes inactive after a set period, financial transaction records are retained for the period required by applicable law and then permanently deleted.
5 Sharing Information with Third Parties
b999 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Circumstance and Reason
- Payment processing: The minimum necessary information is shared with the relevant payment provider to complete transactions via bKash, Nagad, Rocket, and bank transfer.
- Technology support: Only essential technical information may be shared with technology partners who assist in operating the platform; they are bound by confidentiality agreements.
- Legal obligations: Information may be provided when required by a lawful order from a competent court or legal authority.
- Fraud prevention: Limited information may be exchanged with security partners to identify and stop fraudulent activity.
In any of the above circumstances, information shared is kept to the minimum necessary, and the receiving party is required to maintain the same standard of privacy protection.
6 Cookies and Tracking Technologies
The b999 platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help manage your session.
6.1 Types of Cookies and Their Functions
- Essential cookies: Used to maintain login sessions and store security tokens — without these, the platform cannot function properly.
- Performance cookies: Used to understand which parts of the website are used most — data is collected in a way that does not identify individual users.
- Preference cookies: Used to remember language preferences and display settings.
6.2 Cookie Controls
You can disable cookies at any time through your browser settings. However, disabling essential cookies may disrupt some core functions of the platform, particularly those related to login and payment.
7 Your Rights
As a user of b999, you have certain important rights regarding your own information:
Right to Access
You may ask what information b999 holds about you. If you submit a request by email, we will provide a summary of the information stored.
Right to Correction
Contact customer support to correct any inaccurate or outdated information in your account. Corrections will be made after identity verification.
Right to Close Your Account
You may request to close your account at any time. Information needed to meet legal and financial obligations will be retained for the required period and then deleted.
Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, use the unsubscribe link in any message or notify customer support. However, security and account-related urgent messages cannot be turned off.
8 Minors and Age Restrictions
b999 strictly does not provide services to anyone under the age of 21. Age is verified at registration, and identity documents may be requested in cases of doubt. No information from anyone under 21 is knowingly collected. If evidence is found that such information was collected in error, it will be deleted immediately and the account will be closed.
It is every user's responsibility to follow the Responsible Gaming Guidelines. b999 is committed to ensuring a safe and controlled environment for play.
9 International Data Transfers
Although b999 is primarily operated for users in Bangladesh, the platform's technical infrastructure may be hosted on international servers. For any such international data transfer, the protection standards described in this privacy policy are maintained, and the relevant parties are contractually required to ensure the same level of protection.
10 Policy Changes and Updates
b999 may update this privacy policy at any time if deemed necessary. Where significant changes are made, users will be notified in advance via their registered mobile number or email. Continued use of the platform after a change is considered acceptance of the updated policy.
This page will always show the date of the most recent update. We recommend reviewing this policy regularly.
11 Contact and Complaints
If you have any questions or concerns about this privacy policy, or if you have a request regarding your information, please contact our customer support team. b999 offers live chat and email support in Bengali and English, 24 hours a day, 7 days a week.
For answers to common questions, visit our FAQ section — it already covers many questions about accounts, payments, and privacy.
Email address: [email protected]
To learn more about b999 and the company's identity and values, read the About Us page.